Black Andrew S DPM

Reviews about Black Andrew S DPM

• Patty Sparks

  Mar, 07 2018
  ★ ☆ ☆ ☆ ☆
  I chose Dr. Black as my mother is a current patient and was pleased with the care she received. I called today to make an appointment for myself. I work full time, so I wanted to know if evening hours were available. The receptionist told me that the office was open until 7PM on Monday and Thursday, so I asked when would be the next available evening appointment. She then said that he only had a 4:30 appointment available. I responded, "You said you are open until 7PM on Monday and Thursday, so when would be the next date that an evening appointment would be available?". She said, "I'm telling you 4:30 would be the latest...if he doesn't have any appointments scheduled after that, he's not going to hang around for 3 hours to wait for you!"
  
  I, too, am a healthcare professional, so I understand the challenges with running an office, keeping a schedule, and dealing with patients. I don't necessarily need an appointment at 7PM, but I find it hard to believe they couldn't find something for me at 5:30, maybe? Also, why would she even tell me the office is open until 7PM if that's not really the case? After going back and forth a few times with her about this, I finally told her I would look elsewhere...she seemed fine with this.
  
  It's very unfortunate, I've heard that Dr. Black is very good, but how would anyone know if they can't get passed the receptionist. I, personally, would be very discouraged to learn that my patients, or potential patients were being treated this way.

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